Contacting support and sending feedback
How to get help from the WeRoster team, ask Ros for a quick answer, and send feedback or ideas from inside the app.
2 min read
Email [email protected] any time and a real person from the WeRoster team will reply. For a quick answer first, ask Ros, the WeRoster help assistant. To share an idea or tell us what's not working, use Send feedback in the account menu.
Email support
Write to [email protected]. To help us sort it quickly, include:
- your store's name,
- the email address you log in with,
- what you were trying to do and what happened instead,
- a screenshot if you have one.
You can also use the form on our contact page.
Ask Ros
Ros answers questions about using WeRoster any time, and can look up your own rosters, leave and availability. Click Ask Ros at the bottom right of any page, or choose Ask Ros in the account menu. If Ros can't help, click Talk to a person and Ros emails your question to the team. See Asking Ros for help.
Sending feedback from the app
- Open the account menu: click your initials and name in the top right on a computer, or tap Account in the bottom bar on a phone.
- Choose Send feedback.
- Tell us what's working and what isn't.
- Tick Send anonymously if you'd rather not include your name.
- Click Send feedback.
Your message goes straight to the WeRoster team. Feedback is for ideas and suggestions. If you need an answer, email support instead so we can reply.
Who can do this
Everyone: owners, managers and employees.
Who runs WeRoster
WeRoster is built and run by JCK XYZ LTD.