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Billing

Starting or changing your subscription

Subscribe during or after your trial, switch between monthly and annual billing, replace your card and download invoices.

3 min read

Everything to do with paying for WeRoster is on the Subscription page. On a computer, click your initials and name in the top right, then Subscription. On a phone, tap Account in the bottom bar, then Subscription. From there you can start your subscription, switch between Monthly and Annual billing, replace your card under Payment card, and download receipts under Invoices.

The top of the page shows your status (Free trial, Active, Cancelling or Not subscribed), your plan and price, Your team (how many staff across how many stores) and when your trial ends or your subscription renews.

Starting your subscription

  1. Open Subscription.
  2. Check the plan at the top. WeRoster picks it from your staff count, so there's nothing to choose. See Plans and pricing.
  3. Under Start your subscription, choose Monthly or Annual.
  4. Enter your card under Card details. Payments are processed securely by Stripe, and WeRoster never stores your full card number.
  5. Check the summary underneath, then click Start subscription.

Subscribing during your free trial keeps the rest of your trial. The summary says Nothing to pay today and shows the date of your first payment, which is the day your trial ends. If your trial has already ended, the summary shows what you'll pay today.

If you signed up through a friend's referral link, the summary also says Your 10% referral discount comes off these amounts. See Referring a friend.

Switching between monthly and annual

  1. Open Subscription.
  2. Under Billing, choose the other option. Your current one is marked Current.
  3. Click Switch to annual billing (or Switch to monthly billing). Click Keep monthly (or Keep annual) to back out.

The switch applies from today, and any difference is adjusted on your next invoice. You don't need to change plans when your team grows or shrinks. That happens automatically.

Replacing your card

  1. Open Subscription.
  2. Under Payment card, you'll see the card on file, for example Card ending in 4242.
  3. Click Replace card (or Add card if there's none on file).
  4. Enter the new card under New card.
  5. Click Save card.

Nothing is charged when you save a card. Your next payment goes on it.

Downloading invoices

Under Invoices, each payment is listed with its date and amount. Click Download (the download icon on a phone) to save a receipt for your records. Invoices appear after your first payment.

If your subscription has ended

The page shows Not subscribed and Your subscription has ended. Your stores, staff and rosters are all still here. Choose Monthly or Annual, add your card and click Start subscription to pick up where you left off. Until you do, WeRoster brings you back to this page when you open the app, and a banner says You don't have an active subscription right now with a Start your subscription button.

Who can do this

Only owners have Subscription in their account menu. Managers and employees don't pay for WeRoster. If the owner's subscription ends, managers see a notice asking them to ask the owner to restart it.