Cancelling or resuming your subscription
How to cancel your WeRoster subscription, what happens to your data, and how to resume if you change your mind.
2 min read
You can cancel any time from the Subscription page with Cancel subscription. You keep full access until the end of the billing period you've already paid for, and nothing is charged after that. Changed your mind before then? Click Resume subscription and carry on as if nothing happened.
Cancelling
- Open the account menu (your initials and name in the top right on a computer, or Account in the bottom bar on a phone) and choose Subscription.
- Scroll to the Cancel subscription section at the bottom and click Cancel subscription.
- In Cancel your subscription?, tell us why you're leaving if you can (it's optional, but it really does help us improve).
- Click Cancel subscription to confirm, or Keep subscription to back out.
Your status now shows Cancelling, with the date you have access until under Access until.
Resuming
While your status shows Cancelling, open Subscription and click Resume subscription in the first card. Billing carries on as before.
After your subscription ends
- Your stores, staff, rosters and history are all kept.
- When you open WeRoster, you're taken to the Subscription page, and a banner says You don't have an active subscription right now. Your store pages won't open until you subscribe again.
- Your managers can still use WeRoster, but they can't publish rosters or notify staff. They see a notice telling them to ask you to restart it.
To come back, open Subscription, choose Monthly or Annual, add your card and click Start subscription. See Starting or changing your subscription.
If you'd like your account and data deleted completely, email [email protected].
Who can do this
Only the owner.